Working With People You Don't Like

You come to the CASA role wanting to help other people and then, as you get into the meat of the work, you find that there are some people you come into contact with that are unlikable. Some have attitudes, some do not care about CASA at all and openly express their disdain, some seem to be trying to get on your last nerve. Some are passive-aggressive and abuse their power and authority.

It's frustrating and upsetting. It's a distraction. And, it's stressful.

So, how can you work effectively with a person you don't like and still maintain your sanity?

1. Listen. Seek to understand rather than to be understood. This is really difficult for most people, especially if you do not particularly agree with the person who is speaking. But everyone deserves to be heard, and you never know, you might find a kernel of information in what they have to say.

2. Conduct yourself in a professional manner. This includes acting with courtesy and respect. There are people in this process who do not see CASA volunteers as professionals. Prove otherwise by your demeanor.

3. Collect facts and document, document, document. Factual information is the stock and trade of a CASA volunteers. The facts you collect help the court to make good decisions. Keeping good records will ensure that you can transmit factual data always.

4. Remember: your role is to represent the best interests of the child. Don't get side-tracked engaging yourself in a war with an attorney, another party to the case, or another professional. You very well may have to work with the person again.

5. Remember the old adage, "Never argue with a fool. People may have a hard time identifying which one of you it is." It is perfectly fine to say, "It is apparent that you have your opinion on the matter, and I have mine. There is really nothing more to be gained by further discussion."

6. Practice "mindfulness." Stay present in the moment. Remember why you are involved with CASA. Remember that your credibility is very high with the court. Do nothing to diminish that credibility.

7. Talk to your Advocate Coordinator about your feelings and concerns. Do not confide in the foster parents, attorneys, or other collaterals.

8. Enjoy the experience of being a CASA volunteer. Knowing that you are helping a child navigate a difficult situation helps put everything into perspective.